Banking
With the banking industry’s growth over the past few years, it becomes more difficult for banks to expand their services without compromising on the quality of customer service, as a result of which they need to find a way to increase efficiency and reduce expenditure at the same time.
The biggest challenge is to manage customer flow and minimize the wait time for customer’s to be served. Investing in a queue management system goes along way in achieving this objective. Queue management is the act of managing the queues of customers that are waiting in line to be served by staff or a service.
The primary goal of any queue management system is the satisfaction of all customers in terms of time spent in line, access to products and services, and quality of service received.
GetSetQ queue management system for the banking sector is one of the most effective way to manage queues and customer flow in the banking sector. It is known for providing convenience through easy web interface, satisfaction through timely updates, and enhanced staff productivity due to efficient customer flow management.
Health care
The current appointment scheduling / queue management systems for health care industry are inefficient. It is not only inconvenient but also faced with many limitations.
The appointment scheduling / queue management system can get bogged down by the ever-increasing demands of patients, increased utilization of the hospitals and increased complexity in healthcare regulation.
It can lead to increasing queues at check-in counters, prolonged waiting times and dissatisfaction of patients.
GetSetQ appointment scheduling / queue management system for the healthcare industry is a solution that is designed to make the process of visiting a doctor smoother and more convenient. It improves patient satisfaction and quality of healthcare services by reducing waiting times at different points in the process.
GetSetQ healthcare solution is specifically designed keeping in view the requirements all type of setups, ranging from small one doctor clinic to large hospitals with multiple departments, doctors and treatment rooms.
GetSetQ Digital signage provides clear visibility to the patients about their turn in the queue and expected time.
Appointment booking can be easily done by patients using self help form at GetSetQ.com or doctor/doctor’s assistant can do it for the patient.
Education
Who does not remember standing in long queues during their school / college days ? Managing student services in one of the most important activities of Schools, Colleges and Universities during the various phases of the academic year.
Long queues in education sector can be easily eliminated using GetSetQ queue management system. The systems provides for appointment based queues or first come first serve simple queues.
Government
Government leads in the number of public transactions in any country. Multiple agencies cater to citizens needs in departments like, law, power, labour, finance, culture, transport, education and many more.
Government have the best intentions to efficiently serve the citizens but are often bogged down by the legacy systems and outdated technology. With the corporate entities providing better customer experience, citizens expect the same from Government agencies.
Public dealing requires management for large citizen/customer flows and hence the need for an efficient queue management system. GetSetQ queue management system is a highly scalable system which can be used by any Government agency to effectively mange public dealing.
The GetSetQ reporting module provides visibility of the performance of the dealing clerks, location or department to the responsible officers. Thus helping in taking timely actions for improving the experience for citizens.
Retail
In retail industry, the constant need for better queue management is of utmost importance. Companies need to have a plan in place for managing queues and one way to do so is to use a queue management system.
A queue management system is a great way to minimize wait time, the number of servers or machines needed, and maximize customer satisfaction. This is done by using a system that will organize queues in a way that will allow for an optimized waiting period as well as the optimal number of staff members needed to receive and service each customer.
It is important for retailers to keep in mind that their customers will have different experiences with queues depending on how they are managed. For example, if customers perceive that they have been forgotten about it can lead to employee dissatisfaction and low customer satisfaction ratings which can then lead to negative word-of-mouth advertising.
GetSetQ queue management system for retail is a flexible queuing solution which can be easily operated even by security guards manning the store. It can cater to complex setups with multiple entries and exits and still provide a simple interface to manage the customer flow. Customer can queue up on store premises by scanning a QR Code, or an store helper can add the customer in queue, customers can even queue up from home by visiting GetSetQ.com
Telecom
Omni channel customer stores are the essential back bone of any telecom company. These are critical customer touch points which provide opportunities for building excellent customer satisfaction and brand loyalty.
GetSetQ queue management system for telecom industry is scalable solution to manage customer flows in customer stores across the country or across the globe. The store can use the system as appointment scheduling system or a simple first come first serve queue system.
GetSetQ reporting module provides birds eye view for the performance in terms average time to serve which is most important customer satisfaction index.
